FAQ

When will my order ship?

All our jewelry is hand made and our orders are usually shipped 1-3 business days after payment is received.

Can my order be shipped sooner?

If you have a deadline, be sure to let us know, we will do our best to send it sooner, and will let you know the estimated arrival day of your order. 

Email us at wecare@loveprayjewelry.com

EXCHANGES: What happens if my bracelet doesn't fit?

Please measure your wrist with a measuring tape before ordering, that will guarantee that you purchase the right size, but say that you didn't... and your bracelet doesn't fit.. then email us at wecare@loveprayjewelry.com and let us know.

Then send it back to the following address:

Lovepray jewelry

10855 Sorrento Valley Rd

#205

San Diego, CA, 92121

.

You pay for shipping to us, we pay for shipping back to you, there is no restocking fee on exchanges...

Make sure that your bracelet is not worn, then we will process it as a repair, and it has $10 cost, to be mailed by check or money order with your repair.

REPAIRS: How do you process repairs?

PLEASE SEND YOUR PIECE OF JEWELRY TO THE FOLLOWING ADDRESS IN A PADDED ENVELOPE:
Lovepray jewelry

10855 Sorrento Valley Rd

#205

San Diego, CA, 92121

.
You will be responsible for covering the shipping costs to us, however, we will return your repaired jewelry at our cost.
DON’T FORGET TO SEND US YOUR NAME, EMAIL AND SHIPPING ADDRESS.
And a check or money order with your corresponding repair fee if it applies to you.
written to: Lovepray jewelry

REPAIRS ARE FREE DURING THE FIRST 30 DAYS OF PURCHASE. After that we will request a labor fee of $10.00 (recently lowered from $15, to pay our workers).
There is a $25.00 fee on pieces purchased more than a year ago.
If the answer to your question is not on this page, please feel free to call us
760-592-3877
wecare@loveprayjewelry.com
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CLEANING: How to clean your jewelry:
To clean your jewelry, we recommend rinsing it with running water for about a minute or so, and to make sure to dry it very well with a towel afterwards. 
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Cleansing and Energizing:
To cleanse and energize your stones, you can leave it overnight in the moonlight when the moon is full or place your crystals next to both Amethyst and Clear Quartz to remove negative vibrations from all stones.

 

At Lovepray jewelry we are committed to your complete satisfaction, thank you for giving us the opportunity to serve you.