Store policies

These are our store policies, please read before making your purchase:

Welcome!

Lovepray jewelry is a jewelry and accessories brand inspired by nature, the metaphysical properties of gemstones, symbols, yoga, meditation, and urban fashion.

If you don't find the answer to your question on this page, please feel free to contact us!
By email: wecare@loveprayjewelry.com  
By phone: (760) 592- 3877 (9am-4pm PST Monday thru Friday)
If you are greeted by an answering machine, please leave a brief message and don't forget to leave your name and phone number, so we can call you back asap. 

Privacy:

We have no access whatsoever to your payment information, in any of our payment options. It is processed through secure servers, and the information is encrypted by Shopify.

WHOLESALE: If you are a retail store and wish to sell Lovepray jewelry please contact us at: wecare@loveprayjewelry.com

Use our Faire link here: https://loveprayjewelry.faire.com 

We love doing business with retail stores, spas and yoga studios, and you may customize or change some pieces for your store, just let us know.

Shipment times:
Our orders will ship in 1-2 business days, and if we take a little longer (1-2 more extra days) we will pay for Priority mail on our dime, however, if a piece is custom made or custom sized please allow 5 more business days.
Please let us know if you need your piece urgently, we will try our best to accommodate you.
Wholesale orders have different shipping times, please contact us, since it varies depending on your order.
SHIPPING:
Domestic (in the USA):
  • We offer Free USPS First class shipping on orders over $50.
  •  $4.50 shipping for orders under $50
  • Priority Shipping for $8.50
  • All options all include a tracking number automatically sent to your email
International (outside the USA):
  • We offer Free USPS First class shipping on orders over $50.
  •  Intenational Priority shipping for $14.50
  • *We cannot track international packages once they are out of the US.

Refunds and Exchanges

Our return policy includes returns and exchanges within 30 days from the shipping date. If you are returning an order for a refund, $4.50 will be deducted from your refund for the original shipping costs. Original shipping costs are non-refundable.

Wholesale orders are final, as well as orders $1000+ incur in a 15% restocking fee. 

For both returns and exchanges, feel free to return your items with the most convenient shipping method to you or we can send you a shipping label through email for $4.50. If you are doing an exchange, we will pay for the shipping back to you with the exchange.


**Please make sure to email us prior to returning or exchanging an order at wecare@loveprayjewelry.com so we can properly refund or fix your order. 


We care about each of our customers and want to make sure this process is as easy as possible!


Repairs
At Lovepray jewelry WE ARE COMMITTED TO YOUR COMPLETE SATISFACTION. THIS IS OUR REPAIR POLICY:

PLEASE SEND YOUR PIECE OF JEWELRY TO THE FOLLOWING ADDRESS IN A PADDED ENVELOPE:

                                                          Lovepray Jewelry
10855 Sorrento Valley Rd
Suite 205
San Diego, CA, 92121

YOU WILL BE RESPONSIBLE FOR COVERING THE SHIPPING COSTS TO US, HOWEVER WE WILL RETURN YOUR REPAIRED JEWELRY AT OUR COST.

DON’T FORGET TO SEND US YOUR NAME, EMAIL AND SHIPPING ADDRESS.
And a check or money order with your corresponding repair fee if it applies to you, Written to: Lovepray Jewelry
REPAIRS ARE FREE DURING THE FIRST 30 DAYS OF PURCHASE. AFTER THAT WE WILL REQUEST A LABOR FEE OF $15.00. THERE IS A $25.00 FEE ON PIECES PURCHASED MORE THAN A YEAR AGO.

It is our promise that your jewelry will look like nothing happened to it. 

Many blessings!

Your friends @ Lovepray Jewelry